Finally one of the world's largest manufacturers has decided to provide products with Zero Bright Dot warranty. Thank you Samsung and we hope that many other will follow!
We however need to point out that: this Zero Bright Dot warranty will be realized in four steps, this warranty provides 14 days exchange service from the actual date of purchase, and it only concerns "ZBD" – zero bright dot. This warranty doesn’t cover black dots. This isn’t however crucial as these dots are less disturbing. However this ZBD covers white, red, green and blue dots which are the most annoying.
Step 1
1st January 2005: all X and P series are covered by the ZBD warranty. In each box the user will find a paper which will explain this text:
Step 2February 2005: The ZBD warranty will be extended to TV monitors (computer screens equipped with a TC tuner) and all 19” screens and above equipped with a numerical interface (DVI).
Step 3March 2005 : The ZBD will be extended to 15” screens and above with a numerical interface (DVI).
Step 4After March 2005 and before the end of the year (we don’t know the exact date yet): the warranty will be extended to all LCD analogical screens.
Samsung insists on the fact that this very recent information hasn’t been sent to all their retailers, so your local supplier might not be aware of this information. So, even if you retailer certifies you that the P and X series don’t have a ZBD warranty, Samsung certifies that they have one. If you have any problem, contact directly Samsung’s aftersales services.
Last information, this ZBD warranty doesn’t concern LCD TVs for the moment. LCD TVs are developed by another division which doesn’t apply the same policy.
