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Components returns rates (7)
by Marc Prieur
Published on November 16, 2012

Compared to our previous report in May 2012, there have been a few changes in returns rates overall:

- Motherboards: 2.01% (against 2.29%)
- Power supplies: 1.58% (against 1.39%)
- RAM: 0.78% (against 0.88%)
- Graphics cards: 1.77% (against 1.80%)
- Hard drives: 1.74% (against 1.80%)
- SSDs: 2.93% (against 3.89%)

The figures are down for motherboards, RAM, graphics cards, hard drives and SSDs, with SSDs benefitting from figures from OCZ that aren't quite as bad. In contrast, the returns for power supplies are slightly up.

The same two manufacturers continue to have rates that are higher than 3% in certain sectors, namely Hitachi with 3.77% for hard drives (against a previous rate of 3.95%) and OCZ with 5.02% for SSDs (against 7.03% previously). OCZ’s high rate hides big disparities between ranges, with the returns on the Petrols and Octane SATA IIs being catastrophic.

What does the future hold? Of course, no one can predict this but over the next period, for sales between 1st April 2012 and 1st October 2012 for returns before October 2012 (namely between 0 and 6 months of use), OCZ continues to have a high rate of 5.65%... once again impacted by the Petrol and Octane SATA II models. Among the most popular models, things are much better, with the exception of the Agility 4: 0.93% on the Vertex 4s, 1.22% on the Vertex 3s, 2.59% on the Agility 3s and 5.60% on the Agility 4s.

For Hitachi hard drives, the current rate is around 1.76% over this period. It remains to be seen how things will evolve. Here are the products with the highest returns sold over this period, five by category (minimum sample of 100):

4.28% for the ASUS Rampage IV Extreme
4.20% for the ASRock H77 Pro4/MVP
2.92% for the ASUS P8Z68-V PRO GEN 3
2.81% for the ASUS P8Z77-M PRO
2.47% for the MSI Z77A-G45

Power supplies:
2.84% for the Akasa Venom Power 550
2.43% for the Corsair Gaming Series GS600
2.12% for the Corsair CX500 V2
2.09% for the Corsair Gaming Series GS800
2.00% for the Cooler Master Silent Pro M500

3.48% for the Corsair Vengeance LP Blue 16 GB (4x 4 GB) DDR3-1600 CL9 CML16GX3M4A1600C9B
3.31% for the Corsair XMS3 16 GB (2x 8 GB) DDR3-1600 CL11 CMX16GX3M2A1600C11
3.28% for the Corsair Vengeance 16 GB Blue (4x 4 GB) DDR3-1600 CL9 CMZ16GX3M4A1600C9B
2.94% for the Corsair XMS3 8 GB (2x 4 GB) DDR3-1600 CL9 CMX8GX3M2B1600C9
2.83% for the G.Skill RL RipJaws 8 GB (2x 4GB) DDR3-1066 F3-8500CL7D-8GBRL

Graphics cards:
11.88% for the Sapphire Radeon HD 6770 1 GB (11189-10-20G)
7.62% for the Sapphire Radeon HD 7970 OC Edition 3 GB (11197-01-40G)
6.75% for the Sapphire Radeon HD 7870 OC Edition 2 GB (11199-03-20G)
6.06% for the ASUS ENGT520 SL/DI/1GD3/V2(LP)
5.07% for the Sapphire Radeon HD 7970 3 GB (21197-00-40G)

Hard drives:
4.36% for the Hitachi Deskstar 7K1000.C 1 TB
4.20% for the Western Digital Caviar Black 1.5 TB (WD1002FAEX)
4.11% for the Hitachi Deskstar 7K3000 2 TB
3.57% for the Seagate Barracuda 7200.12 320 GB
2.39% for the Western Digital Caviar Blue 500 GB (WD5000AAKS)

37.19% for the OCZ Octane 128 GB SATA II
29.52% for the OCZ Octane 64 GB SATA II
28.10% for the OCZ Petrol 128 GB
22.48% for the OCZ Petrol 64 GB
8.52% for the OCZ Agility 4 256 GB

Several products already have a higher than 5% returns rate: the OCZ SSDs (no surprises here!) and an entry level ASUS graphics card as well as four Sapphire cards, including a Radeon HD 6770, two Radeon HD 7970s and a 7870 OC.

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