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Components returns rates (6)
by Marc Prieur
Published on June 25, 2012

Conclusion
Compared to our previous report in October 2011, there have been a few changes in returns rates overall:

- Motherboards: 2.29% (against 1.9%)
- Power supplies: 1.39% (against 1.5%)
- RAM: 0.88% (against 1.20%)
- Graphics cards: 1.80% (against 1.6%)
- Hard drives: 1.80% (against 2.0%)
- SSDs: 3.89% (as against 2.7%)

There have been notable improvements with power supplies, hard drives and RAM but the numbers for graphics cards, motherboards and above all SSDs have worsened.

As always, the overall figures mask significant differences and we’d like to highlight the excellent results obtained by Antec and FSP Group for power supplies, Crucial and Kingston for RAM and Crucial for SSDs (all under 1%).

On the other hand there are still two manufacturers with rates of higher than 3%, Hitachi for hard drives and OCZ for SSDs. This is the fourth time in a row we’ve seen this from Hitachi and the third for OCZ! Even worse, Hitachi is likely to be at least at the same level over the forthcoming period as it has a rate of 3.29% already and there are still six months to go. OCZ however is doing much better with returns dropping to 2.2% for the moment thanks to much better scores for its best-sellers, the Vertex 3 and Agility 3 (currently 1.01% and 1.12% for the 120 GB versions for example). Nevertheless there are still some models with poor scores as you’ll see below.


What can we say about the future? Of course, we can’t predict it but we can give you the scores of the 5 products with the worst returns rates for the period from October 1st 2011 to April 1st 2012 for returns before April 2012 (namely 0 to 6 months use with a minimum sample of 100):

Motherboards:
4.00% MSI P67A-C43
3.92% MSI P67A-GD55
3.74% ASUS M5A97 Pro
3.48% ASUS P8P67 Deluxe
3.09% ASUS P8P67 Pro

Power supplies:
3.41% Corsair CX600 V2 80PLUS
2.65% Cooler Master GX 450W 80PLUS Bronze
1.97% Corsair CX430 V2 80PLUS
1.82% Corsair HX750W 80PLUS Silver
1.82% Corsair Professional Series Gold AX850 80PLUS Gold

RAM:
3.11% Corsair Dominator 4 GB (2x 2 GB) DDR3 1333 MHz CL9 TW3X4G1333C9D
2.73% G.Skill RipJaws X Series 16 GB (4x 4GB) DDR3 1600 MHz F3-12800CL9Q-16GBXL
2.72% Corsair Dominator 8 GB (2x 4 GB) DDR3 1333 MHz CL9 CMP8GX3M2B1333C9
2.69% G.Skill RL Series RipJaws 8 GB (2x 4GB) DDR3 1066 MHz F3-8500CL7D-8GBRL
2.14% Kingston HyperX blu 2 GB DDR3 1600 MHz CL9 KHX1600C9AD3B1/2G

Graphics cards:
16.22% Gainward GeForce GTX 580 "Phantom" 1536MB
6.18% Gainward GeForce GTX 580 "Phantom" 3072MB
4.76% Gigabyte GeForce GTX 560 Ti OC 1024 MB
3.96% ASUS ENGTX580 DCII/2DIS/1536MD5
3.41% MSI N560GTX-Ti 448 Twin Frozr III PE/OC

Hard drives:
7.06% Hitachi Deskstar 7K3000 3 TB
6.91% Seagate Barracuda XT 2 TB
4.86% Seagate Barracuda XT 3 TB
4.62% Seagate Barracuda 7200,12 160 GB
4.60% Western Digital Caviar RE4 2 TB

SSDs:
13.46% OCZ Petrol Series 128 GB
5.95% OCZ Vertex 2 Series 3,5" 120 GB
5.85% OCZ Octane Series 128 GB SATA II
4.57% OCZ Vertex 2 Series SSD 120 GB
3.57% OCZ Octane Series 64 GB SATA II

Several products therefore already have returns of over 5%: the Gainward GeForce GTX 580 "Phantom" graphics cards, the Hitachi Deskstar 7K3000 3 TB and Seagate Barracuda XT 2 TB hard drives but also the OCZ Petrol 128 GB, OCZ Vertex 2 3.5" 120 GB and OCZ Octane 128 GB SATA II SSDs. The Gainward GeForce GTX 580 "Phantom" 1536MB and OCZ Petrol Series 128 GB even have rates of over 10%!

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