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Components returns rates
by Marc Prieur
Published on May 6, 2011

The one gap in our advice on purchasing of material is information on reliability. Sure, manufacturer reputation helps, but as reliability varies enormously from one model to another, even well-known manufacturers aren’t immune to sending out doubtful products.

Even if, as the financial sector likes to tell us, past results are nothing to go by, today we’re publishing some of the returns stats that we have available. Of course this type of stat is of relative value, especially as a good number of the products have become obsolete. The information is nevertheless useful and allows us to point out certain products or manufacturers that need to do better in the future.

The first question is of course where the stats come from. They’re taken from a large French e-tailer, whose database we have had direct access to. We were, then, able to extract the stats we wanted directly. Of course they’re limited to the products sold by the retailer, but unfortunately there isn’t any other way of getting hold of reliable stats. Who would believe for example any returns rates given by the manufacturers themselves?

The returns rates given concern the products sold between April 1st 2010 and October 1st 2010 for returns made before April 2011, namely after between 6 months and a year of use. The statistics by manufacturer are based on a minimum sample of 500 sales, those by model on a minimum sample of 100 sales. Each time, we’ve compared the rates by manufacturer to those in our previous article on the subject published in December 2010.

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