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Components returns rates
by Marc Prieur
Published on December 25, 2010

Hard drives

These rates were only for returns to the retailer, which isn’t always the case as you can also return a product directly to the manufacturer, though that does represent a minority in the first year.

- Maxtor 1.04% (against 1.73%)
- Western Digital 1.45% (against 0.99%)
- Seagate 2.13% (against 2.58%)
- Samsung 2.47% (against 1.93%)
- Hitachi 3.39% (against 0.92%)

It’s curtains for Hitachi, who were in no.1 position last time round! Western Digital is still in second place in spite of an upward trend, while Maxtor takes over no. 1 spot.

Now here are the rates for 1 TB drives:

- 5.76%: Hitachi Deskstar 7K1000.B
- 5.20%: Hitachi Deskstar 7K1000.C
- 3.68%: Seagate Barracuda 7200.11
- 3.37% : Samsung SpinPoint F1
- 2.51%: Seagate Barracuda 7200.12
- 2.37%: WD Caviar Green WD10EARS
- 2.10%: Seagate Barracuda LP
- 1.57%: Samsung SpinPoint F3
- 1.55%: WD Caviar Green WD10EADS
- 1.35%: WD Caviar Black WD1001FALS
- 1.24%: Maxtor DiamondMax 23

Hitachi is the worst positioned, with two separate ranges! What about the 2 TB versions?

- 9.71%: WD Caviar Black WD2001FASS
- 6.87%: Hitachi Deskstar 7K2000
- 4.83%: WD Caviar Green WD20EARS
- 4.35%: Seagate Barracuda LP
- 4.17%: Samsung EcoGreen F3
- 2.90%: WD Caviar Green WD20EADS

Overall, the rates we’ve recorded here are poor. They don’t really inspire confidence in putting 2 TB of data in the hands of a single drive: a mirroring to back up your data certainly won’t go amiss. Of course 7200 rpm drives are less reliable than the 5400/5900 rpm ones, with almost 10% for the Western!

For the first time, we are including SSDs in our returns rates. Here are the figures by manufacturer:

- Intel 0.59%
- Corsair 2.17%
- Crucial 2.25%
- Kingston 2.39%
- OCZ 2.93%

Intel stands out here with a very good rate indeed. Among the few models for which over a 100 models were sold, none has a returns rate of over 5%.

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