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Components returns rates
by Marc Prieur
Published on May 12, 2010

The one gap in our advice on purchasing your hardware is information on reliability. Sure, manufacturer reputation helps, but as reliability varies enormously from one model to another, even well-known manufacturers aren’t immune from sending out doubtful products.

Even if, as the financial sector likes to tell us, past results are nothing to go by, today we're publishing some of the returns stats that we have available. Of course this type of stat is of relative value, especially as a good number of the products have become obsolete. The information is nevertheless useful and allows us to point out certain products or manufacturers that need to do better in the future.

The first question is of course where the stats come from. They’re taken from a large French online retailer, whose database we have direct access to. We were, then, able to extract the stats we wanted straight from source. Of course they are limited to the products sold by the retailer, but unfortunately there isn’t any other way of getting hold of reliable stats. Who would believe for example any returns rates given by the manufacturers themselves?

The returns rates given concern the products sold between April 2009 and September 2009, namely after between 6 months and a year of use. The statistics by manufacturers are based on a minimum sample of 500 sales, those by model on a minimum sample of 100 sales. Each time, we have compared manufacturer’s rates with those in our previous article on the subject published 6 months ago.

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