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Components returns rates
by Marc Prieur
Published on October 22, 2009

Hard drives

These rates were only for returns to the retailer, which isn’t always the case as you can also return a product directly to the manufacturer: this does however represent a minority in the first year. Here are the figures:

- Western 0.89%
- Hitachi 0.92%
- Samsung 2.25%
- Maxtor 2.79%
- Seagate 2.89%

Western and Hitachi both do very well, but the situation has got a lot worse for Seagate and Maxtor (Maxtor, remember, is owned by Seagate). If you look at products with rates of 3% or more, the reason becomes obvious:

- Samsung SpinPoint T 500 GB: 12.9%
- Maxtor DiamondMax 22 1 TB: 6.5%
- Seagate 7200.11 500 GB: 5.2%
- Maxtor DiamondMax 22 500 GB: 4.8%
- Maxtor DiamondMax 22 750 GB: 3.9%
- Seagate 7200.11 1 TB: 3.7%
- Seagate 7200.11 750 GB: 3.6%
- Seagate 320 500 GB IDE: 3.2%

The 7200.11s and DiamondMax 22s have a big negative impact on the Seagate and Maxtor rates, because of a bug in a firmware update at the beginning of the year in this series. Note moreover Samsung’s very very poor score for its SpinPoint T 500 GB. Here are the rates for 1 TB drives:

- Maxtor DiamonMax 22: 6.5%
- Seagate 7200.11: 3.7%
- Samsung SpinPoint F1: 2.9%
- Samsung EcoGreen F1: 1.6%
- WD Caviar Green WD10EACS: 0.9%
- Hitachi 7K1000.B: 0.8%
- WD Caviar Black: 0%
- WD Caviar Green WD10EACS: 0%

The DiamondMax 22 is followed by the 7200.11 and then the SpinPoint F1. The most reliable drives are from Hitachi and Western Digital, with two models at 0% returns over the period!

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