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Components returns rates
by Marc Prieur
Published on October 22, 2009

The one gap in our advice on purchasing of material is information on reliability. Sure, manufacturer reputation helps, but as reliability varies enormously from one model to another, even well-known manufacturers aren’t immune from sending out doubtful products.

Even if, as the financial sector likes to tell us, past results are nothing to go by, today we are publishing some of the returns stats that we have available. Of course this type of stat is of relative value, especially as a good number of the products have become obsolete. The information is nevertheless useful and allows us to point out certain products or manufacturers that need to do better in the future.

The first question is of course where the stats come from. They’re taken from a large French online retailer database we have had direct access to. We were, then, able to extract the stats we wanted directly. Of course they are limited to the products sold by the etailer, but unfortunately there isn’t any other way of getting hold of reliable stats. Who would believe for example any returns rates given by the manufacturers themselves?

The returns rates given concern the products sold between September 2008 and March 2009, namely after between 6 months and a year of use. The statistics by make are based on a minimum sample of 500 sales, those by model on a minimum sample of 100 sales. Please note, in comparison with the last results published in news stories, we’ve picked up on a bug that was affecting our calculations. Some sales were not being taken into account, which may have made the returns rates higher than they should have been. The bug has now been corrected and the rates given here are slightly lower. We apologise for this previous error.

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