Components returns rates - BeHardware
>> Miscellaneous

Written by Marc Prieur

Published on December 2, 2010

URL: http://www.behardware.com/art/lire/810/


Page 1

Introduction



The one gap in our advice on purchasing of material is information on reliability. Sure, manufacturer reputation helps, but as reliability varies enormously from one model to another, even well-known manufacturers aren’t immune to sending out doubtful products.

Even if, as the financial sector likes to tell us, past results are nothing to go by, today we’re publishing some of the returns stats that we have available. Of course this type of stat is of relative value, especially as a good number of the products have become obsolete. The information is nevertheless useful and allows us to point out certain products or manufacturers that need to do better in the future.

The first question is of course where the stats come from. They’re taken from a large French etailer, whose database we have had direct access to. We were, then, able to extract the stats we wanted directly. Of course they are limited to the products sold by the retailer, but unfortunately there isn’t any other way of getting hold of reliable stats. Who would believe for example any returns rates given by the manufacturers themselves?


The returns rates given concern the products sold between October 1st 2009 and April 1st 2010 for returns made before October 2010, namely after between 6 months and a year of use. The statistics by manufacturer are based on a minimum sample of 500 sales, those by model on a minimum sample of 100 sales. Each time, we’ve compared the rates by manufacturer to those in our previous article on the subject published in April.


Page 2
Motherboards

Motherboards

- Gigabyte 2.33% (against 2.36%)
- MSI 2.44% (against 2.54%)
- ASUS 2.49% (against 3.05%)
- ASRock 2.71% (against 2.21%)

The rankings have been overturned since our previous classification, with ASRock dropping from no.1 to last place! Overall however, the figures are a bit more closely grouped than before. If you look more at the rates for motherboards based on P55 Express chipsets, you get the following figures:

- ASRock 1.52%
- ASUS 2.07%
- MSI 2.50%
- Gigabyte 3.46%

Here, the classification has been inverted! This makes it difficult to draw any overall conclusions. Some models show rates higher than 5% and should therefore be avoided if they are still on sale in stores:

- 7.94%: ASRock P43ME
- 7.80%: ASUS P5ND
- 6.81%: Gigabyte GA-73PVM-S2H
- 5.18%: ASUS M4A785TD-M EVO


Page 3
Power supplies

Power supplies

- Antec 0.61% (against 1.20%)
- CoolerMaster 1.10% (against 1.45%)
- Fortron 1.29% (against 1.46%)
- Thermaltake 1.39% (against 2.62%)
- Corsair 1.68% (against 1.36%)
- Enermax 2.47% (against 3.61%)
- Seasonic 3.32% (against 1.86%)

Antec retains its spot as top dog when you compare with our previous classification, with a very low returns rate! Note Thermaltake’s impressive score, much improved, while Seasonic has fallen to the bottom of our league table. Being well placed doesn’t necessarily mean that all a brand’s models are exemplary, for example Corsair is alone in having supplies with a returns rate of over 5%:

- 10.87%: Corsair TX 950W
- 9.71%: Corsair HX 620W
- 5.15%: Corsair HX 1000W

For 500 to 550W power supplies, we got the following classification:

- 0.00%: Thermaltake EVO Blue 550W
- 0.29%: Cooler Master Silent Pro M500
- 0.50%: Antec EarthWatts EA500
- 1.09%: Corsair VX550W
- 1.10%: Fortron EVEREST 85PLUS 500
- 1.38%: Cooler Master Real Power M520
- 2.43% : Corsair HX520W
- 2.67%: Fortron Blue Storm 2 500W
- 2.73%: Thermaltake TR2 RX 550W
- 3.57%: Antec TruePower New 550


Page 4
RAM

RAM

- Kingston 0.30% (against 0.37%)
- Crucial 0.93% (against 0.78%)
- Corsair 1.41% (against 1.66%)
- G.Skill 2.73% (against 1.53%)
- OCZ 6.76% (against 2.76%)

Kingston confirms its spot at the top of the pile with a really low rate. G.Skill and above all OCZ see their returns rates go up, with OCZ recording rather worrying figures!

- 15.08%: Corsair Dominator 2x2 GB DDR2 PC8500 CL5 - TWIN2X4096-8500C5D
- 11.28%: OCZ Value2x1 GB DDR2 PC2-6400 - OCZ2V8002GK
- 10.11%: G.Skill NQ Series 2x2 GB DDR3 PC3-10600 - F3-10666CL9D-4GBNQ
- 8.01%: G.Skill NQ Series 2x2 GB DDR3 PC3-10600 - F3-10666CL9D-4GBNQ
- 7.19%: OCZ Gold Edition 2x2 GB DDR2 PC2-6400 - OCZ2G8004GK
- 7.14%: G.Skill RM Series RipJaws 2x2 GB DDR3 PC3-10666 - F3-10666CL8D-4GBRM
- 6.65%: Corsair XMS3 2x2 GB DDR3 PC10600 CL9 - TW3X4G1333C9
- 6.05%: OCZ Value2x1 GB DDR2 PC2-5300 - OCZ26672048VDC-K
- 5.88%: G.Skill HK Series 2x2 GB DDR3 PC3-10600 - F3-10600CL8D-4GBHK
- 5.65%: G.Skill RH Series RipJaws 2x2 GB DDR3 PC3-12800 - F3-12800CL7D-4GBRH
- 5.52%: Corsair XMS2 2x2 GB DDR2 PC8500 CL5 - TWIN2X4096-8500C5C
- 5.16%: G.Skill Standard Series 2x2 GB DDR2 PC2-6400 - F2-6400CL5D-4GBNT
- 5.15%: Corsair XMS2 2x2 GB DDR2 PC6400 CL5 - TWIN2X4096-6400C5C
- 5.07%: Corsair Dominator2x1 GB DDR2 PC8500 CL5 - TWIN2X2048-8500C5D

Just two brands have managed to stay off this list, Kingston et Crucial. Crucial is running it closest with a 4.37% rate on the Crucial Ballistix 2x1 GB DDR2 PC8500 5-5-5-15 - BL2KIT12864AA106A while Kingston never does worse than 2.53%… on a 256 MB bar of SDRAM!


Page 5
Graphics cards

Graphics cards

- ASUS 0.93% (against 1.51%)
- PNY 1.13% (against 1.69%)
- Gainward 1.46% (against 2.33%)
- Gigabyte 1.73% (against 1.28%)
- MSI 1.73% (against 1.24%)
- Sapphire 1.80% (against 2.02%)
- Club 3D 2.22% (N/A)
- XFX 2.41% (N/A)

The figures are good overall. Now lets see what scores we get by GPU:

- Radeon HD 5770: 2.65%
- Radeon HD 5850: 3.22%
- Radeon HD 5870: 3.40%
- GeForce GTX 250: 1.36%
- GeForce GTX 260: 2.62%
- GeForce GTX 275: 3.25%
- GeForce GTX 285: 4.00%

The high end Radeons and GeForces are pretty comparable in terms of returns, with the exception of the GTS 250 which is much more reliable. Figures for bi-GPU solutions aren’t given as they weren’t sold in sufficient quantities over the period. No model has a higher than 5% returns rate, which is very positive indeed.


Page 6
Hard drives & SSDs

Hard drives

These rates were only for returns to the retailer, which isn’t always the case as you can also return a product directly to the manufacturer, though that does represent a minority in the first year.

- Maxtor 1.04% (against 1.73%)
- Western Digital 1.45% (against 0.99%)
- Seagate 2.13% (against 2.58%)
- Samsung 2.47% (against 1.93%)
- Hitachi 3.39% (against 0.92%)

It’s curtains for Hitachi, who were in no.1 position last time round! Western Digital is still in second place in spite of an upward trend, while Maxtor takes over no. 1 spot.

Now here are the rates for 1 TB drives:

- 5.76%: Hitachi Deskstar 7K1000.B
- 5.20%: Hitachi Deskstar 7K1000.C
- 3.68%: Seagate Barracuda 7200.11
- 3.37% : Samsung SpinPoint F1
- 2.51%: Seagate Barracuda 7200.12
- 2.37%: WD Caviar Green WD10EARS
- 2.10%: Seagate Barracuda LP
- 1.57%: Samsung SpinPoint F3
- 1.55%: WD Caviar Green WD10EADS
- 1.35%: WD Caviar Black WD1001FALS
- 1.24%: Maxtor DiamondMax 23

Hitachi is the worst positioned, with two separate ranges! What about the 2 TB versions?

- 9.71%: WD Caviar Black WD2001FASS
- 6.87%: Hitachi Deskstar 7K2000
- 4.83%: WD Caviar Green WD20EARS
- 4.35%: Seagate Barracuda LP
- 4.17%: Samsung EcoGreen F3
- 2.90%: WD Caviar Green WD20EADS

Overall, the rates we’ve recorded here are poor. They don’t really inspire confidence in putting 2 TB of data in the hands of a single drive: a mirroring to back up your data certainly won’t go amiss. Of course 7200 rpm drives are less reliable than the 5400/5900 rpm ones, with almost 10% for the Western!

For the first time, we are including SSDs in our returns rates. Here are the figures by manufacturer:

- Intel 0.59%
- Corsair 2.17%
- Crucial 2.25%
- Kingston 2.39%
- OCZ 2.93%

Intel stands out here with a very good rate indeed. Among the few models for which over a 100 models were sold, none has a returns rate of over 5%.


Page 7
Conclusion

Conclusion
Compared to our previous report in April this year, there has been an improvement in returns rates, which is great news. For motherboards the overall rate has dropped from 2.74 to 2.57%, for power supplies from 1.61 to 1.39%, for graphics cards from 1.9 to 1.58% and for RAM from 1.42 to 1.25%. However, unfortunately the rate for hard drives has gone up significantly from 1.63 to 1.94%. For their part SSDs were measured at 2.05% overall with the most reliable component sill the CPU with a returns rate of just 0.18%!

Unfortunately however, it is still impossible to be certain that any given product has become more reliable. Thereefore, it is always important to take the length of guarantee and the quality of a product into account when you buy and it is unfortunately always the case that the highest end products are most enclined to give problems – reliability is to a certain extent sacrificied on the altar of performance.


What can we expect in the future? We can’t yet predict it, but we can give you a list of the three products sold between June 1st and December 1st (from 0 to 6 months use) that have the highest returns rates by category:

Motherboards:
- 4.42%: ASUS P5N-D SLI
- 4.29%: ASUS P6T Deluxe V2
- 3.68%: ASRock P4I65G

Alimentation:
- 6.16%: Fortron Blue Storm Bronze 500
- 2.63%: HIPER New S S625
- 2.26%: Antec EarthWatts EA650

Hard drives:
- 8.62%: Seagate Barracuda 7200.11 160 GB
- 4.48%: Samsung SpinPoint F1 1 TB
- 3.41%: Hitachi Deskstar 7K2000

RAM:
- 9.43%: Corsair Dominator 2x2 GB DDR2 PC2-8500 CL5 - TWIN2X4096-8500C5D
- 8.68%: Corsair XMS3 DHX 2x2 GB DDR3 PC3-10600 - TW3X4096-1333C9DHX
- 6.95%: OCZ Gold Edition 2x2 GB DDR3 PC3-10666 - OCZ3G1333LV4GK

Graphics cards:
- 6.28%: XFX ATI Radeon HD 5870 1024 MB
- 5.66%: Gigabyte GV-R587UD-1GD (Radeon HD 5870)
- 4.76%: XFX ATI Radeon HD 5970 Black Edition 2 GB

SSD:
- 2.80%: OCZ Vertex 2 90 GB
- 2.66%: OCZ Agility 2 120 GB
- 1.83%: OCZ Agility 2 60 GB


Copyright © 1997-2014 BeHardware. All rights reserved.